1. Introduction

Welcome to Fruvia Cafe ("we", "us", or "our"). We operate fruviacafe.com, where we provide information about our dairy and food products, allow online ordering, and interact with our customers. Protecting your privacy and ensuring food quality and safety are our highest priorities.

2. Information We Collect

• Personal Information: Name, email address, phone number, shipping address, billing address, payment information and contact details.
• Order Information: Purchased products, quantities, order history and delivery instructions.
• Technical Information: IP address, browser, operating system, device type, pages visited and usage statistics.
• Cookies & Tracking: Cookies and similar technologies used to improve website performance and user experience.

3. How We Use Your Information

• Process and fulfill orders.
• Handle billing and payments.
• Provide customer support.
• Send order updates and promotional offers.
• Improve our website and services.
• Prevent fraud and enhance security.
• Comply with legal obligations.

4. Sharing Your Information

• Trusted payment processors.
• Delivery partners.
• IT service providers.
• Government or legal authorities when required.
• Business mergers or acquisitions.
• Anonymous analytics and research data.

5. Cookies & Tracking

We use cookies to remember your preferences, improve website performance, and deliver a better browsing experience. You can disable cookies in your browser settings, although some features may not function correctly.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. While we strive to maintain strong security, no online transmission is completely secure.

7. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to certain processing.
• Withdraw consent where applicable.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children.

9. Food Safety & Quality Policy

• Compliance with applicable food safety regulations.
• Raw materials sourced from certified suppliers.
• Strict hygiene and quality inspections.
• Cold-chain storage and safe transportation.
• Product recall procedures when necessary.
• Customer feedback used for continuous improvement.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to this Policy

We may update this Privacy & Food Policy periodically. Changes will be reflected by updating the "Last Updated" date.

12. Location Information

Our application may collect device location information to improve delivery services and user experience.

How We Use Location Data

• Assign nearby delivery partners.
• Show pickup and delivery locations.
• Estimate delivery times.
• Provide location-based notifications.
• Improve application performance.

Data Sharing

We do not sell your location information. It may only be shared with trusted partners necessary for delivery services.

User Control

You can enable or disable location permissions through your device settings. Some app features may not work properly without location access.

13. Contact Us